While we strive so that you will be totally satisfied with any of our products, we still allow for up to 1 month from the time of purchase, to return to us any product that is unwanted. Our products pass through quality check before being shipped to you.
The item you may wish to return must be returned in its original packaging with its labels intact, unworn and undamaged. Please include original paperwork and clearly mark as “Return for Refund”. We can only refund the amount once the products has been received and checked by our team. A refund will be made immediately in the same credit card or paypal account you used for your purchase.
If you prefer to exchange the item for something else, please follow the same procedure described above but mark clearly the package as “Return for Exchange”. You can let us know of the new item you select via email at firstname.lastname@example.org. In case there is a price difference, the relevant amount will either be refunded or paid along with any additional shipping cost.
In case you are returning or exchanging an item from outside the European Union, please clearly mark your package as “Returned Goods”, to prevent any customs charges being added.
Tailor made or personalized items cannot be returned nor exchanged.